Shipping policy

Last updated: July 27, 2026

This Shipping Policy applies to orders placed through clerive.com.

Order processing

Orders are processed during business days, excluding weekends and United States public holidays.

Our expected order-processing time is:

[INSERT PROCESSING TIME, FOR EXAMPLE: 1–3 BUSINESS DAYS]

Processing time is separate from carrier delivery time.

Orders placed during launches, promotions, holidays, or periods of high demand may require additional processing time.

We will contact you if a significant delay affects your order.

Shipping destinations

CLERIVE currently ships to the destinations made available during checkout.

An available shipping method and price will be displayed before payment.

We may be unable to deliver to:

Certain remote locations.
Restricted territories.
Post-office boxes.
Military addresses.
Freight-forwarding addresses.

Estimated delivery times

Estimated delivery times will be displayed at checkout where available.

Expected delivery estimates must be completed before publication:

Continental United States: [X–Y BUSINESS DAYS]
Alaska and Hawaii: [X–Y BUSINESS DAYS]
Canada: [X–Y BUSINESS DAYS]
International destinations: [X–Y BUSINESS DAYS]

Delivery estimates begin after the order has been processed.

They are estimates rather than guaranteed arrival dates unless expressly stated otherwise.

Shipping charges

Shipping charges are calculated at checkout based on:

Delivery destination.
Package weight and dimensions.
Selected shipping service.
Applicable promotional offers.

Free shipping applies only where expressly displayed at checkout or in the applicable promotion.

Tracking

Where tracking is available, customers will receive a shipping-confirmation email containing tracking information.

Tracking may take additional time to update after the package is transferred to the carrier.

Incorrect or incomplete addresses

Customers are responsible for providing an accurate and complete shipping address.

Contact support@clerive.com immediately if you notice an error.

We cannot guarantee address changes after fulfilment has started.

Additional shipping costs caused by an incorrect address, rejected delivery, or failed delivery attempt may be charged to the customer where permitted.

Shipping delays

Delivery may be delayed due to circumstances outside our reasonable control, including:

Carrier disruptions.
Severe weather.
Customs inspections.
Public holidays.
Labour disruptions.
Transportation delays.
Government restrictions.
Incorrect or incomplete delivery information.

Contact support@clerive.com if tracking has not updated for an unusual period.

Lost or damaged shipments

If a package appears lost or arrives damaged, contact us promptly.

Provide:

Your order number.
Available tracking information.
Photographs of the package.
Photographs of the damaged product where relevant.

Do not discard damaged packaging until the claim has been reviewed.

Customs and import charges

International orders may be subject to:

Import duties.
Sales or value-added taxes.
Customs charges.
Brokerage fees.
Other government charges.

Unless checkout expressly states otherwise, these costs are the customer’s responsibility.

Customs processing may delay delivery.

Refused, unclaimed, or returned shipments

If an order is refused, unclaimed, or returned because of:

An incorrect address.
Unpaid customs charges.
Failed delivery attempts.
Failure to collect the package.

ClariveInfuse may deduct reasonable return, customs, storage, and reshipping charges from any refund where legally permitted.

Separate shipments

Products from one order may occasionally be dispatched in separate packages.

Customers will not be charged additional shipping solely because CLERIVE divides an order into multiple shipments.

Contact

ClariveInfuse, trading as CLERIVE
Email: support@clerive.com
Phone: +1 (505) 748-5961