Privacy policy

1. Privacy Policy

Last updated: July 27, 2026

This Privacy Policy describes how ClariveInfuse, trading as CLERIVE (“CLERIVE,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit clerive.com, purchase a product, contact us, or otherwise use our services.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

Personal information we collect

Depending on how you interact with CLERIVE, we may collect:

Your name, email address, telephone number, billing address, and shipping address.
Order details, including products purchased, order history, payment status, shipping information, returns, and refunds.
Customer-account information, if you create an account.
Payment-related information processed by Shopify or our payment-service providers.
Device and usage information, including IP address, browser type, device type, operating system, pages viewed, and referring website.
Marketing preferences and your interactions with our advertising or email communications.
Information you provide when contacting customer support, submitting a review, or completing a survey.

We generally do not directly store complete payment-card information. Payments are processed through Shopify and authorised third-party payment providers.

How we collect information

We may collect personal information:

Directly from you.
Automatically through cookies, pixels, log files, and similar technologies.
From Shopify and applications used to operate our store.
From payment processors, carriers, fulfilment providers, analytics providers, advertising platforms, and fraud-prevention services.

How we use personal information

We may use your information to:

Process payments and fulfil orders.
Send order confirmations, shipping notifications, and service messages.
Provide customer support.
Manage returns, replacements, and refunds.
Maintain and improve our website and services.
Detect and prevent fraud, security incidents, abuse, and unlawful activity.
Comply with accounting, tax, regulatory, and legal obligations.
Analyse website performance and customer interactions.
Send marketing communications where permitted.
Personalise or measure advertising, subject to your consent and privacy choices.
Protect our customers, business, rights, and property.

You can unsubscribe from promotional emails by using the unsubscribe link included in each marketing email or by contacting support@clerive.com.

You may continue to receive transactional communications related to an order or customer account.

Cookies and similar technologies

We and our service providers may use cookies and similar technologies to:

Operate essential website features.
Remember your preferences.
Maintain your shopping cart.
Process checkout activity.
Analyse website traffic.
Prevent fraud.
Measure and personalise advertising.

Where required, non-essential cookies will only be activated after you provide consent.

You may manage your choices through our cookie banner, privacy-preference tools, or browser settings. Blocking certain cookies may affect website functionality.

How we disclose personal information

We may disclose personal information to:

Shopify, which hosts and supports our online store.
Payment processors and financial institutions.
Warehouses, fulfilment partners, carriers, and delivery providers.
Customer-service, hosting, information-technology, analytics, email, security, and fraud-prevention providers.
Advertising and marketing partners, subject to applicable law and your privacy choices.
Accountants, insurers, legal advisers, and other professional advisers.
Government agencies or law-enforcement authorities where legally required.
A purchaser, investor, lender, or successor in connection with a merger, financing, restructuring, or sale of the business.

We do not sell personal information in exchange for money.

Certain advertising or analytics activities may legally be considered a “sale,” “sharing,” or “targeted advertising” in some jurisdictions. Where applicable, you may have the right to opt out.

International processing

Our service providers may process information in countries outside your state or country of residence.

Where required, appropriate legal and contractual safeguards will be used for international transfers.

Data retention

We retain personal information only for as long as reasonably necessary to:

Complete transactions.
Provide our services.
Maintain business, accounting, and tax records.
Resolve disputes.
Prevent fraud.
Enforce agreements.
Meet legal or regulatory obligations.

Your privacy rights

Depending on where you live, you may have the right to:

Request access to personal information.
Request correction of inaccurate information.
Request deletion of information.
Restrict or object to certain processing.
Receive a portable copy of certain information.
Withdraw consent.
Opt out of certain targeted advertising, sale, or sharing activities.
Appeal a decision concerning a privacy request.
Submit a complaint to an appropriate privacy regulator.

To submit a request, contact support@clerive.com.

We may ask for information reasonably necessary to verify your identity before responding.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Children’s privacy

Our website is intended for adults and is not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13. Contact us if you believe a child has provided personal information to CLERIVE.