Refund policy

Last updated: July 27, 2026

We want customers to feel confident when ordering from CLERIVE.

30-day return period

You may request an eligible return within 30 calendar days after delivery.

To qualify for a standard change-of-mind return, the product must be:

Unused.
Unopened.
Complete.
In its original packaging.
In resalable condition.
Accompanied by proof of purchase.

Contact support@clerive.com before returning any product.

Returns sent without prior authorisation may be refused or delayed.

Opened and used products

Because CLERIVE refills are consumable products, opened, installed, partially used, or empty refills are not eligible for standard change-of-mind returns unless required by law or confirmed defective.

Used diffusers may also be ineligible for change-of-mind returns unless expressly approved by CLERIVE.

Mandatory rights relating to defective, damaged, unsafe, incorrectly supplied, or materially misdescribed products remain unaffected.

Damaged, defective, or incorrect orders

Inspect your order promptly after delivery.

Contact support@clerive.com if:

A product arrived damaged.
A product appears defective.
An item is missing.
You received the wrong product.

Include:

Your order number.
A description of the issue.
Clear photographs or videos where appropriate.
Photographs of the shipping packaging if damaged.

After reviewing the request, we may provide a replacement, refund, repair, or another remedy required by applicable law.

Return procedure

To request a return:

Email support@clerive.com.
Include your full name and order number.
Identify the product and reason for return.
Wait for written return authorisation and instructions.
Ship the authorised return to:

ClariveInfuse – CLERIVE Returns
[STREET ADDRESS]
[CITY], New Mexico [ZIP CODE]
United States

Do not return products to a supplier, manufacturer, or fulfilment centre unless specifically instructed by CLERIVE.

Return shipping costs

For an approved change-of-mind return, the customer is responsible for return-shipping costs.

If the product is confirmed to be damaged, defective, or incorrectly supplied, ClariveInfuse will cover reasonable authorised return costs or provide an appropriate alternative solution.

Original shipping charges are not refundable unless:

The return results from our error.
The product was defective or damaged.
Applicable law requires reimbursement.

We recommend using a tracked shipping method. CLERIVE is not responsible for returns lost before reaching the authorised return address.

Inspection and refunds

After receiving and inspecting the return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, normally within 10 business days after approval.

Your bank or payment provider may require additional processing time.

Contact support@clerive.com if more than 15 business days have passed since receiving our refund approval confirmation.

Exchanges

For ordinary exchanges, the fastest method is generally to return the eligible product and place a new order after the return has been approved.

For damaged, defective, or incorrect products, contact us before placing another order.

Order cancellations

We cannot guarantee cancellation after fulfilment or processing has started.

If an order has already shipped, the standard return process may apply.

Non-returnable items

Unless required by law, the following are not eligible for return:

Opened or used refills.
Empty consumables.
Gift cards.
Products marked as final sale.
Products damaged through misuse or improper installation.
Products modified without authorisation.
Products returned after the stated return period.
Products returned without proof of purchase.
Products missing original components or packaging.

Consumer rights

This Refund Policy does not limit any mandatory consumer right that applies in the customer’s state, country, or region.

Contact

ClariveInfuse, trading as CLERIVE
Email: support@clerive.com
Phone: +1 (505) 748-5961